- Is my order shipped discreetly?
Yes! All orders are shipped in plain, unmarked boxes or envelopes with no indication of the contents or our branding. Your privacy and discretion are always our top priorities. For full details, see our Shipping Policy. - What shipping methods do you offer?
We offer Standard and Priority shipping within the United States. International shipping is available to many countries. All rates and delivery times are displayed at checkout. Learn more in our Shipping Policy. - How long does it take to process and ship my order?
Most orders are processed within 24 business hours. Expedited orders are prioritized. Please note: weekends and holidays are not counted as processing or shipping days. - How much does shipping cost?
Shipping rates are calculated at checkout based on your location and order size. For most U.S. orders, shipping starts at $6.95 and increases slightly per additional item. See our Shipping Policy for more info. - Do you ship internationally?
Yes! We ship to a wide range of countries, including Australia, Canada, the UK, and more. International shipping costs and delivery times vary by destination. Read our Shipping Policy for the full list of countries and details. - Will I receive tracking information?
Absolutely. You’ll receive a tracking number by email as soon as your order ships. Please note: some international shipments may not be fully trackable once they leave the United States. - Will I have to pay import duties or customs fees?
Possibly. International orders may be subject to customs import taxes and duties, which are the buyer’s responsibility. All packages are labeled as “NOVELTY ITEMS.” For more info, check our Shipping Policy. - What if my order is lost, undeliverable, or refused?
For undeliverable or refused shipments, a fee and a restocking charge may apply. Any remaining balance will be provided as store credit. Please double-check your shipping address before ordering! Full details are in our Shipping Policy. - What payment methods do you accept?
We accept all major credit and debit cards. Additional secure payment options may be available during checkout. - Do you accept returns?
Due to the intimate nature of our products, most items are non-returnable unless defective or damaged upon arrival. Please contact us within 7 days of delivery if there’s an issue with your order. Find out more in our Return Policy. - How can I contact customer support?
If you have any questions or need help, please visit our Contact Us page or email us at [Bunnycare@followthebunny.com].
- Is my billing statement discreet?
Yes, your billing statement will not display our store name or product details. We use a generic business descriptor for complete privacy. - What is your 14-Day Pleasure Promise?
We want you to love your purchase! If you receive a defective or damaged item, please notify us within 14 days for a replacement or refund. Details are available in our Return Policy. - Can I change or cancel my order after placing it?
Orders are processed quickly, but if you need to make changes or cancel, please contact us as soon as possible. We’ll do our best to help before your order ships. - How do I know which product is right for me?
Our Say Something Sexy Blog offers guides, tips, and product spotlights to help you choose. You can also reach out to our support team for personalized recommendations. - Are my personal details safe with you?
Absolutely. We use secure checkout and never share your information. For more, see our Privacy Policy.