FollowTheBunny Shipping Policy
Effective Date: 7/25/25
At FollowTheBunny, your privacy, satisfaction, and peace of mind are our top priorities. Please read our shipping policy carefully before placing your order. If you have any questions, our friendly support team is available 24/7 to assist you.
Discreet Shipping for Your Privacy
- Plain, Unmarked Packaging: Every order is shipped in discreet, unbranded packaging—no logos or product information on the outside.
- Confidential Return Address: Orders ship from either:
- EMART MEDIA, 59 Lake Drive, East Windsor, NJ 08520
- EMART MEDIA, 7731 Hayvenhurst Ave., Van Nuys, CA 91406
Shipping Rates & Methods
United States
- Standard Shipping: $6.95 (first item), $0.95 (each additional item)
- Priority Shipping: $10.95 (first item), $2.00 (each additional item)
- Note: Shipping costs may vary for oversized, heavy, or special items.
Undeliverable or Refused Packages (US)
- Fee: $25 undeliverable charge
- Restocking Fee: 25% of order value
- Refund: Remaining balance issued as a store credit (coupon code) for future use
International Shipping
We proudly ship to most countries worldwide!
All packages are discreetly declared as “NOVELTY ITEMS.”
- USPS International Package: $39.95 (first item), $3.95 (each additional)
- DHL Global Mail Priority: $17.95 (first item), $3.95 (each additional)
- Tracking: International shipping may lack tracking outside the US
- Customs: Customers are responsible for all import duties, taxes, and fees. If our supplier is billed, these costs will be charged to your payment method.
Countries We Ship To
Australia, Austria, Belgium, Brazil, Canada, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Portugal, Spain, Sweden, Switzerland, United Kingdom
First-Time International Customers (Excl. Canada)
- A completed International Credit Authorization Form and photo ID are required before processing your first order. We will email this form after you place your order.
Undeliverable or Refused Packages (International)
- Fee: $50 undeliverable charge
- Restocking Fee: 25% of order value
- Refund: Remaining balance issued as a store credit (coupon code) for future use
Order Processing & Delivery
- Fast Processing: Orders ship within 24 business hours of receipt
- Expedited Orders: Prioritized, but same/next-day delivery is not guaranteed
- Carrier Notice: UPS & FedEx do not deliver on weekends or holidays
Delivery Guarantee
We strive for safe, timely delivery of every order. For international shipments, delivery is not guaranteed. Refunds or replacements are only possible if your package is returned or officially confirmed as lost/damaged by the carrier.
Your Responsibilities
- Accurate Information: Please provide correct shipping details to avoid delays or extra fees.
- Returns: Customers are responsible for any restocking or return shipping fees on undeliverable, refused, or returned packages.
Questions?
Need help? Contact our support team anytime—we’re here for you!